Firefox (Windows) Privacy/Cookie Settings
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Are you having trouble logging in to the classroom, or do the "Allow" and "Remember" buttons not appear in the classroom setup? The cause is likely in your browser's privacy settings.

Instructions for other browsers:Firefox (Mac) Internet Explorer 6/7/8 Internet Explorer 9+ Chrome

Please follow these steps to correct the settings:

  1. Open a new Firefox window, so you can refer to these instructions.
  2. Choose Options, as shown here.
  3. Click Privacy & Security, and then scroll down to the Cookies and Site Data section. Make sure Accept cookies and site data is checked.
  4. (Not recommended) If you prefer to restrict what Firefox accepts, you may click Block cookies and site data, and then add an exception for Nihongo-Pro.com. Click Exceptions..., and create the exception as shown below.

Still Not Working?

If you cannot click the "Allow" and "Remember" buttons, or if you are having trouble using your microphone, please check your Flash Player settings.

Firefox Add-Ons May Be Interfering

If the steps above do not fix the problem, you may have a Firefox add-on that is interfering with the classroom. There are two types of Firefox add-ons: extensions and plugins. Extensions (not plugins) are almost always the source of the problem.

Please try running the classroom setup with add-ons disabled, as follows:

  1. Start Firefox.
  2. Choose Restart with Add-ons Disabled, as shown here.
  3. After Firefox restarts, retry the classroom setup (if needed), or log in to the classroom, to see if the problem is fixed.
  4. If the problem was solved, you have an add-on in Firefox that is interfering with the classroom. To review your add-ons, please close all Firefox windows, and restart in the usual way. Then, choose Add-ons, click Extensions, and disable extensions you are not using.

    The only way to figure out which extension is causing the problem is to disable your extensions one by one. After disabling one, restart Firefox, and retry the classroom setup (or logging into the classroom). If the problem went away, you have found the troublecauser. If the problem still happens, re-enable that extension, and try disabling the next extension.

Try Reinstalling Flash Player

Your installation of Flash Player may be corrupted. Install or update Flash Player here. If that does not fix the problem, please uninstall Flash Player and re-install it.

If All Else Fails, We're Here to Help

If the steps above do not correct the problem, please contact Nihongo-Pro support for more help.